Verify0 / Secure user verification

Secure user verification
for support flows.

Verify identities before sensitive support actions. Reduce social engineering risk, standardize verification, and create an audit trail your compliance team can trust.

Book a demo See how it works

Policy-driven verification

Audit-ready logs

Multi-channel support

Enterprise integration

Verify0

ticket #84219

Step 01 / Agent

Trigger verification for caller

Step 02 / User challenge

Push

Approve sensitive request

Expires in 60s

Step 03 / Verify0 result

Verified14:02:18 UTC

evt_v0_8a2f · channel=push · policy=tier-2

The problem

The help desk has become the new attack surface.

Identity controls have matured everywhere except where humans help humans. That is exactly where modern attackers focus.

Social engineering at scale

Attackers target the help desk because it is the fastest path to bypass MFA, recover accounts, and reach sensitive systems through a human channel.

Inconsistent verification

Verification depends on the agent, the script, and the moment. Different teams handle the same risk differently, and judgment becomes the only control.

Unprovable compliance

When auditors ask how a caller was verified before a sensitive action, most organizations cannot show a defensible, end-to-end answer.

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Average breach cost

Industry placeholder

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Human element in breaches

Industry placeholder

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Time lost in manual verification

Per ticket placeholder

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Regulatory exposure

NIS2 · DORA · GDPR

What Verify0 is

The missing security layer between identity and support.

Verify0 standardizes how a support agent confirms that the person on the other end is who they claim to be — before any sensitive action.

A verification layer, not another tool

Verify0 sits between your identity systems and your support channel. It is not MFA, not an IAM replacement — it is the missing control for human-assisted flows.

Integration model

Invoked from your existing console

Triggered from ITSM, CRM, or the agent workspace you already use. No separate tool to learn, no parallel workflow for agents to maintain.

Delivery model

Policy-driven and fully audit-logged

Every verification is governed by central policy and recorded as an immutable, exportable event tied to the ticket or case.

Three pillars

Three pillars of Verify0

Each pillar maps to a question security and compliance leaders ask first: how do we decide, how do we reach the user, and how do we prove it later.

Policy & Risk

Risk-based rules per action
Step-up verification for sensitive operations
Central policy and consistency across teams

Multiple Channels

SMS OTP
Email OTP
Push via trusted app
Magic link
National eID support (placeholder)

Traceability

Immutable log
Who, what, when, how, outcome
Linked to ticket or case ID
Exportable to SIEM

How it works

How Verify0 works

A single, consistent flow that fits inside the work agents already do.

01
User contacts support
Inbound via phone, chat, or portal.
02
Agent triggers verification
Directly from the existing console.
03
Verify0 sends challenge
Channel and strength chosen by policy.
04
User authenticates
OTP, push, magic link, or eID.
05
Result and log returned
Outcome attached to the ticket.
06
Agent acts with confidence
Sensitive action is now defensible.

Use cases

Where Verify0 delivers value

Wherever a human decision unlocks something sensitive, Verify0 makes that decision consistent, policy-driven, and provable.

MFA reset

Verify the caller before resetting a second factor — the most exploited support action.

Account recovery

Bind recovery to a verified, policy-approved identity event, not agent judgment.

Device change / onboarding

Confirm identity before a new device is enrolled into trusted access.

Role or permission change

Step up verification when entitlements move into more sensitive territory.

Sensitive self-service

Wrap high-risk self-service flows with the same verification used by agents.

High-value transactions

Add a defensible verification step before payments, transfers, or contract changes.

Free for support-giving organizations

Verify0 Access for support-giving organizations.

Verify0 Access defines the support relationship itself — who may receive support, and who may provide it — so every verification happens inside a clearly governed boundary.

Why organizations use Verify0 Access

Know exactly which end users are eligible for support
Ensure only authorized agents can support specific end users
Reduce the risk of unauthorized assistance
Make support entitlement and responsibility visible
Create a clearer and safer support operating model

Key benefits

Stronger control over who gets support
Stronger control over who is allowed to provide support
Reduced insider and impersonation risk
Better governance across internal and external support models
Easier onboarding and offboarding of support relationships
Cleaner auditability and accountability
Less ambiguity for agents in high-pressure situations

Control both sides of the support relationship: who may receive support, and who may provide it.

Integrations

Fits into the stack you already run

Verify0 plugs into the tools your agents, security, and platform teams already operate — no parallel workflow, no rip-and-replace.

ITSM / CRM

ServiceNowJira Service ManagementZendeskSalesforce Service Cloud

Identity Provider

Microsoft Entra IDOktaPingKeycloak

Communication Channels

SMS gatewayEmail relayPushMagic link

Observability / SIEM

SplunkSentinelElastic

Security & compliance

Built for the compliance lens

Every design choice is made to hold up under scrutiny — from internal risk reviews to external regulators.

Certifications & frameworks

Aligned to recognized enterprise frameworks. Specific certifications and attestations available on request (placeholder).

Data residency & hosting

Regional hosting options to match your data residency requirements. EU-region deployment available (placeholder).

Regulatory alignment

Designed with GDPR, NIS2, and DORA in mind. Verification events are structured to support regulator-grade evidence.

Platform security

RBAC, encryption in transit and at rest, immutable audit log, least-privilege access, and recurring penetration testing (placeholder).

Outcomes

Outcomes you can put in a board report

Verify0 is designed to produce measurable, defensible improvements — not vanity metrics.

Risk

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Reduction in social-engineering exposure on sensitive support actions.

Efficiency

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Time saved per ticket through standardized, in-console verification.

Compliance

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Increase in audit-ready coverage of identity-sensitive support events.

Experience

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Improvement in user trust and agent confidence at the moment of action.

Comparison

Why Verify0, and not the alternatives

Manual playbooks rely on judgment. Generic MFA was not built for the support channel. Verify0 is.

Capability	Manual scripts	Generic MFA	Verify0 Recommended
Consistent verification decisions
Risk-based step-up per action
Audit log tied to the ticket
Multi-channel including eID
Built for support flow integration

Get started

Prove it in one narrow,
measurable pilot.

Start where the risk is highest and the metric is clearest. Expand only after the pilot speaks for itself.

01
Book a discovery call
Share context and risk priorities.
02
Agree scope and pilot KPIs
Define what good looks like upfront.
03
Go live in a focused pilot
One narrow, measurable flow first.

Contact sales

Kim Ericsson

Sales

kim@verify0.eu

Phone

+46 87 6500 34

https://www.linkedin.com/company/verifyzero

Download

Verify0 Whitepaper

We respond to enterprise inquiries within one business day.

Secure user verification for support flows.